Background of the Study
The rapid evolution of information technology (IT) has significantly transformed the financial sector, and Islamic banking is no exception. In the context of Islamic finance, IT adoption encompasses digital banking platforms, mobile applications, cloud computing, and advanced analytics that facilitate efficient operations, enhance customer service, and ensure Shariah compliance. Islamic financial institutions (IFIs) are increasingly investing in IT infrastructure to remain competitive, reduce operational costs, and improve risk management processes (Nasir & Karim, 2024).
IT adoption in Islamic banking not only streamlines internal processes but also enables the development of innovative products such as digital sukuk, blockchain-based transaction systems, and AI-driven advisory services. These advancements contribute to improved transparency, faster processing times, and enhanced customer engagement. Additionally, digital channels help IFIs extend their services to underserved populations, thereby promoting financial inclusion. Empirical evidence suggests that IFIs with advanced IT systems demonstrate higher operational efficiency and greater market resilience (Farooq & Javed, 2023).
However, the adoption of IT in Islamic banking is not without challenges. Issues such as legacy system integration, cybersecurity risks, and regulatory uncertainties pose significant obstacles. Moreover, ensuring that new technologies align with Shariah principles adds an extra layer of complexity to the adoption process. This study assesses the current state of IT adoption in Islamic banking, identifies the drivers and barriers to technology integration, and evaluates its impact on operational performance and customer satisfaction.
Statement of the Problem
Despite the transformative potential of IT, many IFIs face challenges in fully adopting and integrating modern technologies. One major problem is the integration of new digital systems with existing legacy infrastructure, which often results in operational inefficiencies and increased implementation costs (Nasir & Karim, 2024). Additionally, cybersecurity concerns and data privacy issues are significant barriers, particularly as IFIs handle sensitive financial information in a digital environment.
Furthermore, regulatory uncertainties and differences in Shariah interpretations regarding technology use can hinder IT adoption. IFIs must ensure that all digital solutions comply with ethical standards, a process that requires continuous monitoring and system updates (Farooq & Javed, 2023). These challenges not only slow down the pace of technology integration but also affect the overall competitiveness and customer satisfaction of IFIs. This study seeks to address these issues by evaluating the current IT landscape in Islamic banking and proposing strategies for more effective technology adoption that balances innovation with regulatory and ethical compliance.
Objectives of the Study
• To evaluate the current level of IT adoption in IFIs.
• To identify challenges in integrating new technologies with legacy systems.
• To propose strategies for enhancing IT adoption while ensuring Shariah compliance.
Research Questions
• What are the key drivers of IT adoption in IFIs?
• What challenges do IFIs face in integrating modern technologies?
• What strategies can improve IT adoption and operational efficiency?
Research Hypotheses
• H1: Advanced IT systems are positively correlated with improved operational efficiency in IFIs.
• H2: Robust cybersecurity measures enhance customer trust in digital banking.
• H3: Regulatory clarity on IT use improves the pace of technology adoption in IFIs.
Scope and Limitations of the Study
This study focuses on IFIs in regions with active digital transformation initiatives, particularly in the Middle East and Southeast Asia. Limitations include heterogeneity in legacy systems and evolving regulatory policies.
Definitions of Terms
• Information Technology (IT): The application of technology for the storage, retrieval, transmission, and manipulation of data.
• Islamic Banking: Banking operations conducted in compliance with Shariah law.
• Legacy Systems: Outdated computer systems that continue to be used by organizations.
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